Return & Refund Policy

Last updated: May 13, 2026

At Havyn, we strive to provide the highest quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a return and refund policy to ensure your shopping experience with us is hassle-free.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Be returned with its original packaging and accessories

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@havyn.shop. We will respond to your email within 1-2 business days with instructions on how to proceed. Please ensure you provide your order number and reason for return in your email to expedite the process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued through Shopify Payments, and the bank processing time may vary. Please note that refunds will only be made to the original payment method.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company to confirm. It may take some time before the refund is officially posted. If you have still not received your refund after 10 business days, please contact us at support@havyn.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a faulty product, please contact us with a photo of the item and a detailed description of the issue. We will provide a replacement or refund, depending on the circumstances.

Return Shipping

The customer is responsible for paying the return shipping cost. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item. Please keep a record of your tracking number, as we are not responsible for lost or missing packages.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@havyn.shop. Our dedicated support team is here to assist you with any inquiries you may have.